Located in Arden, NC
Pay: $25-$27/hr
Job Full Description
Customer Service Representative
$25–$27 per hour | Monday–Friday | In-Person
What You’ll Do
- Manage customer orders from entry through delivery and invoicing
- Respond to customer emails and provide timely updates
- Review purchase orders, quotes, drawings, and print approvals
- Enter and maintain accurate order information
- Communicate lead times, order details, and delivery updates
- Coordinate with Sales, Engineering, Accounting, Scheduling, Supply Chain, and Operations
- Address late orders, freight concerns, errors, and special requests
- Resolve customer questions and concerns professionally
- Build strong relationships with customers and internal team members
- Shift between priorities while maintaining accuracy and attention to detail
What We’re Looking For
- At least two years of customer service or other customer-facing experience
- Strong written and verbal communication skills
- Excellent attention to detail and data accuracy
- Ability to multitask and change direction throughout the day
- Confidence handling difficult conversations and resolving problems
- Ability to work through gray areas when each situation is different
- A customer-first attitude and strong sense of urgency
- Strong teamwork and relationship-building skills
- Proficiency with Microsoft Office
- High school diploma or GED
Experience in order management, logistics, supply chain, inventory management, hospitality, or restaurant management is helpful. SAP or other ERP experience is a plus but not required. Technical or manufacturing experience is not necessary.
Schedule and Pay
- Monday–Friday
- Generally 7:00 a.m.–4:00 p.m.
- Some flexibility with start time and lunch length
- In-person position
- $25–$27 per hour, depending on experience
Asheville, NC
2448
1979 Hendersonville Road
Suite B
Asheville, NC 28803
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