Located in Gastonia, NC
Job Full Description
Essential Duties and Responsibilities
- Prepare accurate and timely quotations for customers based on product specifications and requirements.
- Serve as a backup to Customer Service by answering customer inquiries and processing orders.
- Enter and maintain shop orders within the company system.
- Create, update, and maintain brush specifications and product records.
- Process specification changes and ensure all related documentation is updated accurately.
- Prepare and coordinate sample shipments to customers.
- Monitor open orders and provide customers with delivery updates and tracking information.
- Maintain and manage open order reports and spreadsheets.
- Coordinate with production and scheduling departments to ensure timely order fulfillment and customer communication.
- Assist customers with account setup by collecting and processing required documentation.
- Take customer orders by phone, email, or other communication methods as needed.
- Support continuous improvement efforts by identifying opportunities to improve quoting and customer service processes.
- Perform other administrative and operational duties as assigned.
Qualifications
- High school diploma or equivalent required;
- Previous experience in customer service, sales support, quoting, order entry, or manufacturing administration preferred.
- Strong computer skills, including Microsoft Office (Excel, Word, Outlook).
- Excellent organizational skills and attention to detail.
- Ability to prioritize tasks and manage multiple deadlines.
- Strong written and verbal communication skills.
- Ability to work independently and as part of a team.
- Cross-train in all areas of the office as necessary.
- Experience in a manufacturing environment is a plus.
Knowledge, Skills, and Abilities
- Strong problem-solving and analytical skills.
- Ability to interpret and maintain product specifications accurately.
- Professional customer service attitude with a commitment to responsiveness.
- Ability to communicate effectively with customers, production personnel, and management.
- Comfortable working in a fast-paced environment with changing priorities.
Gastonia, NC
2388
543 Cox Road
Suite A
Gastonia, NC 28054
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