Job Details

Customer Service Representative January 30, 2025

Located in Afton, OK

Pay: 14.00

Job Full Description

Customer Service Representative

Afton, OK

$14/HR

Monday through Friday

8am to 5pm

Job Summary

We are looking for a Customer Service Representative (CSR) to join our team and serve as the first point of contact for our clients. The ideal candidate will be detail-oriented, proactive, and committed to providing top-tier customer support. This role involves handling inquiries, processing orders, troubleshooting issues, and ensuring customer satisfaction with our printing services.

Key Responsibilities

  • Customer Support: Respond to client inquiries via phone, email, and chat, providing timely and professional assistance.
  • Order Processing: Accurately enter and manage orders in the system, ensuring all details align with client requirements.
  • Problem Resolution: Address customer concerns, troubleshoot issues, and coordinate with internal teams to resolve problems efficiently.
  • Account Management: Build and maintain strong relationships with clients, ensuring their printing needs are met.
  • Product Knowledge: Stay up to date with products, services, and integrations to provide accurate information to customers.
  • Collaboration: Work closely with production, sales, and logistics teams to ensure seamless order fulfillment.
  • Quality Assurance: Verify order accuracy, monitor production timelines, and proactively communicate any potential delays or issues to clients.

Qualifications & Skills

  • Previous experience in customer service, preferably in printing, manufacturing, or a related industry.
  • Strong communication skills with a professional and friendly demeanor.
  • Ability to multitask and handle a fast-paced work environment.
  • Detail-oriented with excellent organizational and problem-solving skills.
  • Experience with order management systems or CRM platforms is a plus.
  • Basic knowledge of printing processes and terminology is a plus but not required.

Apply in person at 30 5th Ave NW Suite B in Miami

Apply online and call or text 918-542-5757

Miami, OK
1985
30 5th Avenue Northwest
Suite B
Miami, OK 74354

Apply Now Email Us

Close