Located in Afton, OK
Pay: 14.00
Job Full Description
Customer Service Representative
Afton, OK
$14/HR
Monday through Friday
8am to 5pm
Job Summary
We are looking for a Customer Service Representative (CSR) to join our team and serve as the first point of contact for our clients. The ideal candidate will be detail-oriented, proactive, and committed to providing top-tier customer support. This role involves handling inquiries, processing orders, troubleshooting issues, and ensuring customer satisfaction with our printing services.
Key Responsibilities
- Customer Support: Respond to client inquiries via phone, email, and chat, providing timely and professional assistance.
- Order Processing: Accurately enter and manage orders in the system, ensuring all details align with client requirements.
- Problem Resolution: Address customer concerns, troubleshoot issues, and coordinate with internal teams to resolve problems efficiently.
- Account Management: Build and maintain strong relationships with clients, ensuring their printing needs are met.
- Product Knowledge: Stay up to date with products, services, and integrations to provide accurate information to customers.
- Collaboration: Work closely with production, sales, and logistics teams to ensure seamless order fulfillment.
- Quality Assurance: Verify order accuracy, monitor production timelines, and proactively communicate any potential delays or issues to clients.
Qualifications & Skills
- Previous experience in customer service, preferably in printing, manufacturing, or a related industry.
- Strong communication skills with a professional and friendly demeanor.
- Ability to multitask and handle a fast-paced work environment.
- Detail-oriented with excellent organizational and problem-solving skills.
- Experience with order management systems or CRM platforms is a plus.
- Basic knowledge of printing processes and terminology is a plus but not required.
Apply in person at 30 5th Ave NW Suite B in Miami
Apply online and call or text 918-542-5757
Miami, OK
1985
30 5th Avenue Northwest
Suite B
Miami, OK 74354
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