Located in tigard, OR
Job Full Description
We are looking for a new Technical Support Specialist to become a part of our help desk support team. In this position, you answer complex questions about our hardware, so you should have several years of experience in a related field or a degree in information technology or computer science. You will deal with customers on a daily basis, and may occasionally deal with frustrated individuals, so you must be able to remain calm as you help them solve the problem. You should be comfortable using a ticket system and Microsoft Active Directory and Outlook to deal with clients.
Technical Support Specialist Duties and Responsibilities
- Help customers troubleshoot issues with their hardware
- Transfer customers to another department or specialist when necessary
- Order replacement products or components
- Track customers helped in our support database
Benefits:
- 401k
- Medical insurance
- Optical coverage
- Dental coverage
- Life Insurance
- Short-term disability coverage
Apply Online or In Person:
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www.ExpressPros.com/TigardOR
Visit us at:
10115 SW Nimbus Ave. #500
Tigard, OR 97223
503-624-2001
Tigard, OR
1932
10115 Southwest Nimbus Avenue
Suite 500
Tigard, OR 97223
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