This role is critical to ensuring smooth communication, exceptional customer experience, and efficient administrative and operational support. The ideal candidate thrives in a fast-paced office environment, demonstrates strong attention to detail, and works well under pressure.
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Serve as the face of the organization and act as the primary gatekeeper
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Answer and manage incoming phone calls; first point of contact for callers
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Call distribution and message management
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Welcome and assist guests and customers; first point of in-person interaction
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Process customer orders, changes, and cancellations
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Data entry, data lookup, and organization
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Maintain accurate records and documentation
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Manage customer and vendor accounts and records
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Support upper management with daily operations
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Update website content and assist with marketing initiatives
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Plan and coordinate company events, meetings, and luncheons
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Manage scheduling and availability tracking
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Prepare and organize tour packets
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Conduct customer, vendor, and tour follow-up correspondence
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Handle mail distribution and other office duties as assigned