P087
Located in Longview, WA
Pay: $20-$25 DOE
Job Full Description
Job Summary
The Customer Service Representative plays a key role in providing exceptional internal and external customer support through a variety of administrative support tasks and responsibilities. This position involves addressing customer inquiries, resolving issues, and ensuring customer satisfaction by efficiently managing communication and coordination. Additional responsibilities include answering calls, responding to emails, processing orders, maintaining records, and collaborating with other departments to ensure seamless service delivery. The ideal candidate will have strong communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment.
Primary Duties and Responsibilities
• Answer all incoming phone calls and emails from the field.
• Monitor ticketing system, assign to appropriate area within FST, and manage tickets related to the Tool Shop
• Generate and manage pick tickets for tools within the Warehouse Management System (WMS) to ensure accurate and efficient order fulfillment
• Work with the purchasing team to identify potential backorders and communicate changes to the Field for special orders
• Provide backup support with transfer ticket creation
• Represent FST/Call center at internal operational meetings, project kick-off, and site visits.
• PPE recall communication. Review recall details from the supplier and summarize important information to communicate to the field by email.
• Prepare and coordinate shipping of packages via UPS and FedEx.
• Promote and lead by example teamwork and customer service when interacting with internal and external customers.
• Perform general housekeeping tasks to keep the office clean and organized.
• Perform additional tasks as required.
Education:
• High school diploma or equivalent certification.
Experience:
• Minimum of one (2) year of experience in a customer service related position.
• Proficiency in MS Office tools including Word, Excel, and Outlook.
Required Skills:
• Proven ability to quickly build relationships with customers via the phone and email.
• Demonstrated excellence in customer service, organization, and communication skills.
• Sense of urgency in work operations.
Physical Requirements
This office position requires the ability to sit for extended periods while working at a computer. Candidates must have the ability to perform repetitive tasks such as typing and using a mouse. Occasional standing, walking, bending, and reaching are necessary. The role also requires good manual dexterity and hand-eye coordination for handling office equipment weighing up to 20 pounds. The ability to communicate clearly and effectively, both verbally and in writing, is essential.
Associate Benefits
While working for Express, our associates can also become eligible for a variety of benefits:
- Referral bonuses - $100 per employee referred after 80 hours worked.
- Medical plan
- Dental plan
- Vision/eyewear plan
- Prescription drug reimbursement
- Short-term disability
- Direct deposit
- Sick Pay
- Perks at Work – Save money with offers and discounts on everything from large or everyday purchases with popular merchants.
- 401(k) retirement savings plan
- Life insurance
At Express, we will assess your skills; offer you interview and resume writing tips, and work with you to find a job that fits your needs and abilities. You will never pay a fee at Express and you will have the opportunity to earn benefits. We have more than 200 jobs available every month and we want to talk to you! To find out more, contact us today!
TO APPLY
- Stop by our office at 1208 Washington Way Suite 130, Longview, WA 98632 (Monday-Friday 8am-5pm)
- Call Express Employment Professionals at 360-414-1200 to speak with a hiring manager
- Text "Jobs" to 360-414-1200
- Complete the application on our website expresspros.com/longviewwa
- Submit your resume via email to longviewwa@expresspros.com
"All employment offers are contingent on the successful completion of a pre-employment drug screening for safety sensitive positions and criminal background check in compliance with all applicable federal and state laws."
Longview, WA
1956
1208 Washington Way
Suite 130
Longview, WA 98632
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