Located in Hackettstown, NJ
Pay: $25.00/hour
Job Full Description
Job Title: Customer Service Representative (EMI Filters)
Location: Hackettstown, NJ
Pay Rate: $25.00 per hour
Assignment Duration: May 1st – October 15th (with potential for extension or permanent conversion)
Job Summary:
We are seeking a Customer Service Representative (CSR) to support an EMI Filters division. This role provides high-level professional sales support and account management services to customers, Regional Sales Managers, and Manufacturing Representatives. The CSR will serve as a key point of contact, ensuring accurate communication, order processing, and customer satisfaction.
Key Responsibilities:
- Provide support to customers, manufacturing representatives, and Regional Account Managers
- Serve as the primary point of contact for customer inquiries regarding purchase orders, forecasts, expedites, and change requests
- Monitor customer backlog to ensure timely and efficient shipment performance
- Represent customer needs internally to ensure excellent service and satisfaction
- Process RMA transactions, credit/debit memos, and order cancellations as needed
- Maintain accurate customer master data, including billing/shipping details and contact information
- Generate standard product quotes using established pricing lists
- Process purchase orders from multiple channels (web, email, fax, etc.) and ensure proper order review and transfer to operations
- Support service returns, including military service returns and new production orders when applicable
- Utilize systems such as WAWF and Exostar when required
- Access customer portals for invoicing, engineering changes (ECR/ECN), and other business-related updates
- Participate in customer visits or audits as needed
Required Skills & Qualifications:
- Strong customer service and communication skills
- Ability to manage multiple tasks and priorities in a fast-paced environment
- High attention to detail and organizational skills
- Proficiency in Microsoft Excel and Word
- Basic understanding of order processing and account management
Preferred Qualifications:
- Experience with ERP systems and CRM tools
- Database knowledge
- Previous experience in a manufacturing or technical environment
Benefits of Working with Express:
- Access to a variety of job opportunities and career pathways.
- Weekly Pay Options (Varies by assignment)
- Medical, Dental, and Vision Insurance Options
- 401k Retirement Savings Account (Eligibility may vary)
- Dedicated Recruiter Support
- Opportunities for long-term and direct hire placement
Parsippany, NJ
1304
453 Route 46
Suite 5
Hackettstown, NJ 07840
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