Located in Hawthorne, NJ
Pay: $20
Job Full Description
E-Commerce Customer Service Representative
Location: Haskell, NJ
Pay Rate: $20/hour
Schedule: Monday–Friday, with 2 hours of remote weekend support
We are looking for a reliable, detail-oriented E-Commerce Customer Service Representative to join our team. This position plays an important role in supporting our daily e-commerce operations, including customer service, returns, product listings, shipping claims, and general office support.
Key Responsibilities
- Customer Service: Provide prompt, friendly, and professional assistance to customers by phone, email, chat, and messaging. Answer product questions, resolve issues, and maintain a high level of customer satisfaction.
- Weekend Remote Support: Monitor and respond to customer messages remotely for 1 hour each Saturday and Sunday to ensure all inquiries are answered within the required 24-hour response time.
- Returns Management: Receive, inspect, and process customer returns. Evaluate the condition of returned products and prepare items for restocking or resale.
- Product Photography & Listings: Take clear, high-quality photos of used products. Create accurate, detailed, and appealing product descriptions for eBay and other e-commerce platforms.
- Image Editing: Use Canva or similar tools to edit product photos and create professional listing images.
- Multi-Platform E-Commerce: Create, update, and manage product listings across multiple online marketplaces.
- Shipping Claims: File and follow up on claims for lost or damaged packages with USPS, UPS, FedEx, and other carriers to help ensure reimbursement.
- General Office Support: Assist with various administrative and day-to-day office duties as needed.
Requirements & Qualifications
- Excellent English: Must be fluent in English with strong written and verbal communication skills.
- E-Commerce Experience: Previous experience creating and managing eBay or other online marketplace listings is highly preferred.
- Technology Skills: Comfortable working with online selling platforms, taking product photos, and using basic image-editing tools such as Canva.
- Strong Attention to Detail: Ability to accurately inspect products, create detailed descriptions, process returns, and manage shipping claims.
- Customer Service Skills: Professional, friendly, and responsive when communicating with customers.
- Reliability: Must be dependable and able to work independently during remote weekend hours.
- Work Location: Must be able to commute to the Haskell office Monday through Friday and have reliable internet access at home for weekend support.
Schedule
- Monday–Thursday: 9:00 AM–5:00 PM — In-office
- Friday: 9:00 AM–3:00 PM — In-office
- Saturday: 1 hour — Remote
- Sunday: 1 hour — Remote
Pay Rate: $20/hour
Send resume to Sylvia.Figueroa@ExpressPros.com
Parsippany, NJ
1304
140 Littleton Road
Suite 110
Parsippany, NJ 07054
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