D078
Located in Visalia, CA
Pay: 20.00-23.00
Job Full Description
Location: Visalia, CA
FT, Eval to hire
$20-$23/hr.
SUMMARY
The Dispatcher/Admin Assistant’s position requires good communication skills, computer skills, strong math skills, at least high school Algebra II and the ability to do complex problem solving with the help from the office or branch manager. The following lists the experience needed and itemized job responsibilities.
PRIMARY RESPONSIBILITIES
This includes daily oversight and playing an active role to:
• Receive, relay, and/or transmit service call information to technicians. This includes answering phone calls and emails in a prompt manner. Keep in constant contact with assigned technicians throughout the day. Update any new calls or changes to calls, which includes ensuring technicians are set up for the following day.
• Monitor all aspects of service calls to ensure efficient routing of technicians (via phone, emails, or website).
• Initiate assigned work orders and close service calls in Service Trade.
• Maintain a list of assigned technicians and efficiently schedule service calls including preventative maintenance within service.
• Constantly track each service call for response time, urgency, etc.
• Receive final work order information, including parts and labor time, and either follow up on call or close call.
• Keep preventative maintenance spreadsheet updated.
• Keep updated on status with assigned technicians, other technicians, and service calls accordingly.
ADDITIONAL RESPONSIBLITIES
• Answer phones.
• Maintain office organization and cleanliness
• Other duties as assigned by the office or branch manager.
KNOWLEDGE AND SKILL REQUIREMENTS
• Typing 45 + words per minute
• Strong math skills, at least high school Algebra II with Chemistry or Physics.
• Attention to detail, time management, problem solving, and critical thinking
• Knowledge of Administrative and Clerical Procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
Visalia, CA
2433
4002 South Demaree
Visalia, CA 93277
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