Patient Care Coordinator Duties

• Coordinate patient admissions for home infusion and infusion suite services.
• Serve as the primary liaison between patients, physicians, nurses, pharmacists, and other healthcare professionals.
• Obtain, review, and process physician orders, referrals, and supporting medical documentation.
• Verify insurance benefits and assist with prior authorizations and coverage requirements.
• Schedule patient appointments, infusion services, and supply deliveries.
• Maintain accurate patient records and ensure documentation meets regulatory and company standards.
• Educate patients and caregivers about services, treatment plans, and care processes.
• Monitor ongoing patient needs and communicate updates to the clinical team.
• Address patient questions, concerns, and service issues while providing excellent customer service.
• Coordinate start-of-care activities to ensure timely initiation of therapy.
• Work closely with intake, pharmacy, nursing, and billing departments to support continuity of care.
• Assist with insurance, billing, and reimbursement-related communication when needed.

Key Skills

• Customer service and patient relations
• Medical terminology knowledge
• Insurance verification and authorization experience
• Strong organizational and multitasking abilities
• Electronic medical records (EMR) proficiency
• Phone and communication skills
• Attention to detail and documentation accuracy