Located in Colorado Springs, CO
Pay: $20.00/hr
Job Full Description
Express Employment Professionals is seeking a motivated and experienced Service Department Coordinator to provide support, scheduling and solutions for windows and doors products. This role is crucial in ensuring customer satisfaction and maintaining the high standards of service operations.
Key Responsibilities
- Scheduling Service Events
- Coordinate service technicians to make decisions on when and where to schedule service calls for clients
- Customer Service Excellence
- Oversee service calls, addressing customer inquiries and resolving issues in a timely manner
- Ensure the service department operates within budget and meets performance metrics
- Monitor and optimize inventory levels of parts and supplies necessary for service operations
- Provide technical expertise and support to technicians and customers regarding product installations, repairs, and maintenance
- Stay current with product knowledge and industry trends to effectively guide the team
- Work closely with sales, purchasing, and logistics teams to ensure seamless service delivery and customer experience
Qualifications:
- 2 years of experience working in a service department
- Strong technical knowledge of windows and doors products and installation processes.
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to manage multiple tasks and projects in a fast-paced environment.
- Proficient in service management software and Microsoft Office Suite
- Customer service experience (2 years preferred).
What We Offer:
- Opportunities for professional growth and development.
- A collaborative and supportive work environment.
- Benefits including 401(k), 401(k) matching, dental insurance, health insurance, paid time off, and vision insurance.
#2100OS
Colorado Springs (North), CO
2100
1234 East Woodmen Road
Suite 110
Colorado Springs, CO 80916
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