HTHA
Located in Grand Junction, CO
Pay: $19.00
Job Full Description
Local Health Care Facility looking for temporary Health Access Guide Representative.
Full time Monday - Friday with some overtime as benefit enrollment ends
SUMMARY
This position is responsible for delivering education, outreach, and in-person assistance to community members accessing the health care exchange through Connect for Health Colorado. This position is also responsible for processing Health First Colorado and Child Health Plan Plus (CHP+) applications and all related paperwork through Hilltop’s Eligibility Assistance Site (EAP).
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide complete, fair, and impartial information about health care coverage options to consumers. Including explaining services and options for coverage through the Health Insurance exchange, Health First Colorado Programs and CHP+.
- Meet with customers in person or virtually to review their household demographics, including household size and income to determine program eligibility.
- Meet confidentiality and privacy standard set by Connect for Health Colorado and Health Care Policy and Financing (HCPF).
- Maintain expertise in eligibility, enrollment and program specifications.
- Assist customers to set up appropriate system accounts, and educate them to allow customers to self-navigate websites in the future.
- Provide education regarding different aspects of insurance, including health literacy education, rights and responsibilities and reporting of household changes and their effect in eligibility status.
- Assists customers with appeals, grievances, and complaints and advocate as needed.
- Make referrals to community partners as necessary to ensure client’s needs are met.
- Follow up with clients after initial meeting to ensure completion of enrollment, answer questions about life event changes and other related questions regarding health insurance coverage.
- Maintain accurate and timely records in Connect for Health’s system including record of appointments and other relevant documents for Health Access clients
- Actively participate in outreach, community enrollment events and special projects as needed. Including presentations to various community agencies and groups. Work with community partners to increase access to Health Access services.
GENERAL DUTIES AND RESPONSIBILITIES
- Provide culturally and linguistically appropriate information.
- Comply with all federal, state, and local rules and regulations.
- Complete all required Connect for Health Colorado certifications
- Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
This position does not have supervisory responsibilities.
POSITION REQUIREMENTS
Skills and Abilities
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Strong analytical and problem-solving skills
- Operate a motor vehicle
Education & Experience
High School Diploma or equivalent.
CERTIFICATES, LICENSES & REGISTRATIONS
- Valid Colorado Driver’s License
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT
- Occasionally exposed to physically and/or verbally aggressive clients.
- Stand 10% of the time; sit 80% of the time; walk 10% of the time
- Assess and observe objects at all distances
- At times job requires stooping, kneeling, crouching, reaching, handling items, and feeling items.
- Light physical effort is required by handling objects up to 20 pounds occasionally
- Exposed to outdoor environment 10% of the time
- Noise level is usually moderate
- Job tasks involve no exposure to blood, body fluids, or tissue, but employment may require unplanned exposure.
- Working remotely may be available
CLEARANCES & HEALTH REQUIREMENTS
The following background checks are conducted by Hilltop Community Resources:
- Sex Offender Registry
- Driving Record
- Department of Health and Human Services Office of Inspector General (OIG) Exclusion List
- Influenza Vaccination (recommended)
- Any other required vaccination
Grand Junction, CO
2420
725 Pitkin Avenue
Grand Junction, CO 81501
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