D317
Located in Indianapolis, IN
Pay: $18.00 - $22.00
Job Full Description
We have been asked by a premier eyeglass lens manufacturer in Fishers to help them find an Optician. They are opening a new facility in Indianapolis, and in this role, you will be the primary point of contact for optometrist and ophthalmologist offices, aiding, resolving inquiries, and ensuring a positive customer experience.
This opportunity is a direct hire job opportunity paying $18 to $22.00 an hour, depending on experience.
Monday through Friday from 8:00 AM to 5:00 PM with occasional overtime.
In addition to a competitive salary, benefits include health insurance, retirement plans, paid time off, training, and more.
What will you do as an Optician?
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner
- Provide information about products, services, and company policies
- Process and prioritize customer orders, ensuring accurate picking, packing, and shipping
- Trace lenses as needed
- File lenses in the frame wall bins to be pulled when the job is at that stage
- Pull lenses for surface department as needed
- Match frames to orders as they come in
- Receive frames and enter job into DVI software program
- Prepare finished jobs for shipping out: Pulling completed jobs from bins, packing the boxes, putting labels, and packing slips in boxes & prepare for UPS pick up
- Address and resolve customer concerns, complaints, or issues
- Collaborate with other departments to address complex issues
- Follow up with customers to ensure satisfaction
- Document customer interactions and resolutions
What qualifications will you have as an Optician?
- High school diploma or equivalent; additional education is a plus
- Prior experience working with an optician or in an ophthalmologist’s office is required.
- Excellent communication and interpersonal skills
- Problem-solving and critical-thinking abilities
- Familiarity with customer service software. Experience with DVI is a plus
- Ability to remain calm and professional under pressure
- Strong attention to detail and organizational skills
We look forward to working with you!
Fishers (Indianapolis North), IN
2275
7259 Fishers Landing Drive
Fishers, IN 46038
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