C919
Located in Cicero, IN
Pay: $18.00 - $22.00
Job Full Description
We have been asked by an Insurance Agency with offices in Cicero and Carmel, IN to help them find a Customer Service Representative.
In this role, you will provide exceptional service to insurance clients by answering questions, processing policy changes, and supporting the agency team in a fast-paced, detail-oriented environment.
Pay, Hours, and Benefits:
- Pay: $18.00 - $22.00 per hour, based on experience
- Schedule: Full-time, Monday–Friday, mainly at the Cicero office. Occasionally you will report to the Carmel office.
- This is a contract-to-hire job opportunity.
- Benefits include:
- 3 weeks Paid Time Off (120 hours), increasing to 4 weeks after 5 years
- 9 Paid Holidays, including 2 Flex Holidays
- 1 Paid Volunteer Day
- Retirement Savings Plan with company match
- Bonus opportunities
- One approved work-from-home day (based on performance)
- Career advancement and professional development support
What will you do as a Customer Service Representative?
- Answer phones and consult with clients regarding insurance coverage, policy changes, and reviews
- Provide prompt, courteous, and knowledgeable service
- Work with insurance carrier systems, underwriters, lenders, and internal teams to create proposals and submit applications
- Handle customer concerns and follow through to resolution
- Maintain accurate records in the agency management system
- Support the team with daily tasks and special projects
- Participate in occasional community events (scheduled in advance)
- Maintain a clean and professional office environment
What qualifications will you have as a Customer Service Representative?
- Detail-oriented with a calm, professional demeanor
- Passionate about educating and helping customers
- Comfortable multitasking and managing multiple calls daily
- Strong communicator who is personable, ethical, and trustworthy
- Motivated to learn and grow in a dynamic team setting
- Insurance experience is helpful but not required
- Must obtain an insurance license in Auto, Home, and Life (training and first exam fee covered)
- Must maintain license through continuing education (CE)
- Proficient in Microsoft Office 365 and able to type quickly while on the phone
We look forward to working with you!
#INOS
Fishers (Indianapolis North), IN
2275
7259 Fishers Landing Drive
Fishers, IN 46038
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