B079
Located in Amsterdam, NY
Pay: 75,000 - 100,000
Job Full Description
o Pay Rate: 75,000.00 - 100,000.00 salary range
o Work Schedule: Monday - Friday 8:00AM - 4:30PM
o Key Responsibilities: Manage and troubleshoot customer and/or distributor product issues via phone, video
calls, email, and/or in person taking responsibility from diagnostic through resolution. Master Mohawk’s product installation, operation manuals and procedures, as well as warranty and installation administrative processes and policies. Responsible for certification training of Distributors, Installers, and Service Groups: Collaborate in delivering comprehensive training programs for new and existing distributors, installers, and service teams on product installation, operation, and maintenance. Manage Mohawk’s service network, overseeing the performance of installers and address coverage gaps within the service network by identifying and recruiting new resellers and service groups to expand coverage. Promptly and accurately maintain Mohawk’s service ticket system, documenting and following up on all customer/distributor inquiries, service recommendations, and final resolutions (timeline guidance attached). Make recommendations to Mohawk’s management team based on technical concerns and input from the field. Available for after-hours support on emergency service calls routed from the answering service or directly from distributors and/or sales department. Perform on-site lift and service evaluations in collaboration with Mohawk’s service network of field technicians, as required. Assist sales team by providing technical and field support, including, but not limited to site visits to secure new business. Special projects and other duties may be assigned as deemed necessary by management.
o Skills & Experience: Required: Must be mechanically and electronically inclined, and possess the ability to learn hydraulic, pneumatic, and electrical systems used on Mohawk’s lifts. Must interact professionally with people both in person and on the telephone. Must be driven and goal oriented, and willing to take on new challenges and see them through.
o Education Requirements: High School diploma and five (5) years in a full-time service-related role.
Desired: Bachelor’s degree in engineering, technology, or related field with a minimum of five (5) years in a full-time service-related role.
Hydraulic Specialist/Mechanic experience, Forklift Mechanic experience
DON’T WAIT! Hiring Immediately
To APPLY please submit an online application
Need help with your resume? Visit www.expresspros.com/JobGenius/Express
About Us:
At Express Employment Professionals we will assess your skills, offer you interview and résumé writing tips, and work with you to find a job that fits your needs and abilities. You will never pay a fee at Express, and you’ll have the opportunity to earn benefits such as medical insurance, holiday pay, vacation pay, referral bonuses, and much more.
Express Employment Professionals is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and to hire and promote individuals solely based on their qualifications for the job.
In compliance with applicable federal, NYS, and local law, employment decisions are based on business needs, job requirements, and an individual’s qualifications regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status. We do not tolerate discrimination or harassment based on any of these characteristics and expect that our employees and associates will cooperate in maintaining an atmosphere free of discrimination and harassment.
Express Office (Albany):
501 New Karner Rd
Rosewood Plaza
Albany, NY 12205
Albany, NY
2926
501 New Karner Road
Albany, NY 12205
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