VSC2
Located in Eugene, OR
Pay: 17.00
Job Full Description
Express is recruiting for a CSR to work with a well-established, Eugene based company specializing in high-quality window coverings. With a commitment to exceptional customer service and stylish products, they provide personalized solutions to enhance homes and businesses. We're looking for a friendly, customer-driven individual to join this team as a CSR.
Job Description:
You will be the first point of contact for customers, providing outstanding service and support. This role involves a mix of administrative tasks, customer interaction, and product education. You will play a key part in ensuring the smooth operation of the showroom and helping customers find the perfect window coverings for their needs.
Responsibilities:
- Answer and direct phone calls with professionalism and courtesy.
- Make outbound calls to follow up with customers and schedule appointments.
- Learn and maintain thorough knowledge of our product line, including features, benefits, and installation options.
- Assist customers in the showroom by providing product information, answering questions, and guiding them through the selection process.
- Maintain a clean and organized showroom environment.
- Provide exceptional customer service, addressing customer inquiries and resolving issues promptly and efficiently.
- Assist with administrative tasks such as data entry, filing, and order processing.
- Support the sales team with various tasks as needed.
Qualifications:
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Detail-oriented and organized.
- Ability to learn quickly and adapt to new information.
- Proficiency in basic computer applications.
- Previous experience in a retail or customer service environment is a plus.
Schedule:
- Training: Monday-Friday, 9:00 AM - 5:00 PM
- Regular Schedule (post-training): Monday-Friday, 10:00 AM - 6:00 PM, with some Saturdays from 10:00 AM - 4:00 PM
Compensation:
- $17.00 per hour to start, with opportunities for advancement.
Attire:
Eugene, OR
1051
945 Garfield
Eugene, OR 97402
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