Customer Service Representative
We are seeking a full-time Customer Service Representative to join a fast-paced, team-oriented office environment. This role is ideal for a high-level CSR with prior office experience, preferably within a manufacturing or order-processing setting. The position will also support general administrative functions as needed.
This is a temp-to-hire opportunity offering $19.50/hour, with a day shift schedule, Monday through Friday.
Position Overview
The Customer Service Representative will serve as a key point of contact for customers, handling inquiries, processing orders, and ensuring a high level of service and accuracy. The ideal candidate is professional, detail-oriented, and able to manage multiple priorities while maintaining excellent communication.
Key Responsibilities
- Respond to customer phone calls and emails in a professional, friendly, and timely manner
- Process customer orders, changes, credits, refunds, and exchanges
- Maintain accurate customer and order information in company systems
- Provide product information and make recommendations based on customer needs
- Coordinate with production, shipping, and accounting teams to ensure timely order fulfillment
- Support wholesale and retail customer accounts, including account maintenance
- Resolve customer concerns and follow through to ensure satisfaction
- Assist with administrative tasks and departmental projects as needed
- Learn and maintain knowledge of products and seasonal offerings
Qualifications
- Previous customer service experience in an office environment
- Experience in manufacturing, wholesale, or order-processing environments preferred
- Proficiency with Microsoft Office; QuickBooks experience is a plus
- Strong verbal and written communication skills
- Accurate data entry and strong keyboarding abilities
- Excellent organizational skills and attention to detail
- Ability to multitask and manage priorities in a fast-paced setting
- Experience handling custom or key account orders is a plus
- Positive attitude with a willingness to learn
- Ability to work independently and as part of a team
Work Environment & Schedule
- Full-time, Monday–Friday day shift
- Office-based position
- Collaborative team environment