Located in Medford, OR
Pay: $17.25-18.25 DOE
Job Full Description
Express Employment Professionals is seeking a Customer Service Agent to join a local healthcare clinic team. This is a great opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and is looking for consistent weekday hours.
Schedule & Pay:
- Full-time, Monday–Friday, 8:00 AM – 5:00 PM
- $17.25/hour with no experience, up to $18.25/hour with experience
Job Duties:
- Greet and assist patients in person and over the phone in a professional and compassionate manner
- Schedule, confirm, and manage patient appointments
- Answer incoming calls, direct inquiries, and relay messages to clinic staff
- Verify patient information and accurately update records in electronic systems
- Manage check-in and check-out processes, including collection of co-pays or balances
- Provide information to patients regarding clinic services and policies
- Maintain confidentiality and comply with HIPAA regulations
- Perform general clerical duties such as filing, scanning, and handling mail
Qualifications:
- High school diploma or equivalent required
- Previous customer service experience preferred (healthcare experience a plus)
- Strong communication and interpersonal skills with a professional, patient-focused approach
- Ability to multitask and stay organized in a busy environment
- Computer proficiency; experience with scheduling systems or EHR is a plus
Medford, OR
1951
3523 Arrowhead Drive
Suite 100
Medford, OR 97504
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