Located in Medford, OR
Pay: $$23.92-$29.90
Job Full Description
Position Summary
This is a temporary, full-time opportunity expected to last through mid-February 2027. The Member Solutions Insurance Specialist performs a variety of administrative and clerical duties related to collateral protection insurance, mortgage insurance tracking, loan payments, collections, and monthly charge-off processing. This position communicates with members and insurance providers to verify insurance coverage, resolve insurance-related issues, process financial transactions, and provide administrative support to the Member Solutions team.
The ideal candidate is detail-oriented, organized, professional, and capable of handling sensitive financial information while maintaining positive member relationships. The wage range is $23.92-$29.90
Essential Duties and Responsibilities
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Collateral Protection Insurance: Manage collateral protection insurance programs, including insurance notices, member communications, and follow-up with members and insurance agents to obtain proof of coverage. Investigate and resolve insurance cancellations and coverage issues.
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Payment Processing: Post payments to loans, Visa accounts, and share accounts. Process bankruptcy payments, payments on charged-off loans, and loan payoffs.
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Account Management: Manage consumer credit counseling accounts and related disbursements. Assist with delinquent accounts and ensure payments and account adjustments are processed accurately.
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Member Communication: Answer incoming phone calls, respond to correspondence, provide general account information, and assist with resolving member concerns. Direct complex questions or issues to the appropriate team members.
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Administrative Support: Assist the Member Solutions team with filing, mailing correspondence, data entry, account corrections, loan changes, report preparation, and other administrative duties as needed.
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Charge-Off Processing: Coordinate the monthly processing of approved loan charge-offs.
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Delinquency Support: Distribute delinquency and late-payment notices and transfer funds when appropriate or requested.
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Additional Responsibilities: Perform other duties as assigned to support departmental operations and organizational goals.
Qualifications
Education
Experience
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One to three years of related administrative, financial services, insurance, collections, or customer service experience preferred.
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Experience with collateral protection insurance is a plus.
Required Skills and Abilities
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Strong attention to detail and accuracy when processing financial transactions and entering data.
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Excellent verbal, written, and telephone communication skills.
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Proficiency with Microsoft Office applications, including Word and Excel.
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Strong computer skills and the ability to learn new software systems and processes.
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Ability to manage multiple priorities, organize workflow, and meet deadlines.
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Strong problem-solving skills and the ability to identify and resolve discrepancies.
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Professional demeanor and the ability to handle confidential and sensitive information appropriately.
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Excellent customer service and relationship-building skills.
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Ability to work independently while contributing to a collaborative team environment.
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Ability to follow established policies, procedures, and applicable regulations.
Work Environment and Physical Requirements
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Primarily office-based work in a professional environment.
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Ability to sit or stand for extended periods.
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Frequent computer use and repetitive hand, wrist, and finger movements.
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Ability to communicate effectively in person and over the telephone.
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Close visual attention required for reviewing documents, entering data, and analyzing information.
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Ability to occasionally lift or move objects weighing up to 30 pounds.
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Occasional overtime may be required.
Medford, OR
1951
3523 Arrowhead Drive
Suite 100
Medford, OR 97504
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