Located in Medford, OR
Pay: $$18-$22
Job Full Description
Service and Billing Administrator
Express Employment Professionals is looking for a Service & Billing Administrator for a local copier repair company.
Key Responsibilities:
Service billing
- Ensure all periodic cycle billing is invoiced on time via mail or email and released from billing queue daily
- Use auto generated meters or contact client for meter provision
- Distribute statements to all clients with open balances more than 30 days
- Process client credit memos when requested
- Manage all open accounts
- Perform collection calls when warranted
- Place clients on credit/service hold if open balances exceed 60 days
- Prepare A/R aging report and discuss with management weekly
- Process daily receipts (checks and credit card payments) and apply to open accounts.
- Communicate with clients when needed if discrepancies arise
- Invoice all chargeable (CH-1) service invoices and IT calls
- Print and/or email all invoices
Contract management
- Set up new service contracts in e-automate (EA) within 3 business days of delivery for all assigned transactions
- End contracts for removed machines within 3 business days of equipment removal
- Create and maintain customer files with complete deal packs
- Set up all maintenance agreements with built in escalators at inception
- Set up all maintenance contracts with the ability to add additional equipment and allow for proration when/if needed
Service dispatch
- Share service call entry duties
- Perform service call technician assignment
- Close and bill completed calls
Purchasing
- Assist with parts and supply ordering when needed
- Enter received items into E/A when needed
General duties
- Act as backup on incoming calls
- Enter supply orders into E/A
Medford, OR
1951
3523 Arrowhead Drive
Suite 100
Medford, OR 97504
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