Located in Mobile, AL
Pay: $32/hr
Job Full Description
Purpose:
To provide customers with excellent service that clearly differentiates the client's company from their competitors in customer service focused on claims.
Responsibilities:
- Manages claim pick up process and provides accurate and proactive Claim status updates to customer.
- Determine validity, responsibility, and the appropriate resolution of claims and credit memo issue.
- Performs departmental activities and goals that lead to improved productivity of Rebate Calculation.
- Identifies and determines root causes to propose and implement solutions to solve problems between sales and operations.
- Collaborating with teams to enhance productivity and effective closing of customer claims.
- Serves as a liaison between multiple internal departments (Finance, CST, Logistics) and the customer.
Required Skills/Abilities:
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail
- Strong analytical and problem-solving skills.
- Skills in communication, conflict resolution, and fostering a positive work environment.
Education and Experience:
High School Diploma or GED Equivalent required.
A bachelor’s degree in business administration, Economics, or Marketing is preferred.
Minimum 2 years of experience in a manufacturing or distribution environment (metals industry is a plus).
Proficient with Microsoft Office Suite or related software.
· SAP/JDE-ISeries proficiency required.
S #2327OS
Mobile, AL
2327
3662 Dauphin Street
Suite B
Mobile, AL 36608
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