Located in Mobile, AL
Pay: $14-16/hr
Job Full Description
Position Summary
We are seeking a professional, compassionate, and results-oriented Medical Debt Collector to join our client's call center team. This position is responsible for contacting patients regarding outstanding medical balances, assisting with payment arrangements, answering billing-related questions, and helping patients resolve their accounts while maintaining a respectful and customer-focused approach.
The ideal candidate is comfortable working in a high-volume call center environment, communicating with patients about sensitive financial matters, and meeting individual and team performance goals.
Key Responsibilities
- Contact patients by telephone regarding outstanding medical balances and past-due accounts.
- Explain account balances, payment options, and available payment arrangements clearly and professionally.
- Work with patients to establish reasonable payment plans when appropriate.
- Take and accurately process payments in accordance with company policies.
- Respond to patient questions and concerns regarding medical bills and account balances.
- Maintain a professional, empathetic, and respectful tone when discussing sensitive financial information.
- Document all patient interactions, account activity, payments, and arrangements accurately in the collection system.
- Follow applicable company policies, procedures, and federal and state regulations regarding medical debt collection and patient privacy.
- Protect confidential patient and financial information at all times.
- Meet established productivity, quality, attendance, and collection performance goals.
- Escalate billing disputes, complaints, or accounts requiring additional review to the appropriate department.
- Maintain accurate and organized account records.
- Participate in training and ongoing coaching to improve collection, communication, and customer service skills.
Qualifications
- High school diploma or equivalent preferred.
- 1+ year of experience in collections, medical billing, customer service, call center, or a related field preferred; entry-level candidates with strong communication skills may be considered.
- Comfortable communicating with customers by telephone throughout the workday.
- Strong verbal and written communication skills.
- Ability to discuss financial matters professionally and compassionately.
- Strong attention to detail and accurate data-entry skills.
- Basic computer proficiency and ability to learn multiple software systems.
- Ability to work independently while contributing to team goals.
- Strong problem-solving and negotiation skills.
- Ability to remain calm and professional when handling difficult or emotional conversations.
- Ability to maintain confidentiality and follow privacy requirements.
Preferred Qualifications
- Previous medical collections or healthcare revenue-cycle experience.
- Familiarity with medical billing terminology, insurance terminology, or patient accounts.
- Experience using electronic billing, collection, or customer relationship management systems.
- Knowledge of collection regulations and patient privacy requirements.
Performance Expectations
Success in this role will be measured through a combination of:
- Collection and account-resolution results
- Call quality and professionalism
- Productivity and attendance
- Accuracy of account documentation
- Patient/customer service
- Compliance with company policies and applicable regulations
- Ability to meet individual and team goals
#2327OS
Mobile, AL
2327
3662 Dauphin Street
Suite B
Mobile, AL 36608
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