Job Details

Customer Service Representative January 8, 2025

13026262

Located in Northport, AL

Pay: $17-19/hour

Job Full Description

We are currently recruiting for a FULL TIME, PERMANENT Customer Service Representative for a company located in the Tuscaloosa, AL area! 

Responsibilities

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Requirements

• Proven customer support experience or experience as a client service representative
• At least 1 year of customer service experience in a call center setting
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Tuscaloosa, AL
2529
2818 Lurleen B Wallace Boulevard
Northport, AL 35476

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