Located in Chandler, AZ
Pay: $55,000
Job Full Description
The primary function of an Account Manager is to provide outstanding service to customers from initial contact to order delivery.
Reports to
Qualifications
- Strong communication and interpersonal skills
- Ability to explore new products, digest information and construct rational decisions
- Proven ability to manage customer orders and requests efficiently
- Ability to think proactively, problem solve and multi-task in a fast paced office environment
- Ability to pay attention to details and follow through on commitments
- Working knowledge of Microsoft Office (Word, Excel, and Outlook)
- High school diploma or equivalent
- Experience in the fastener industry preferred
- Basic understanding of industry quality requirements and quality management systems, namely ISO9001and AS9100
- Willingness to learn in a constantly evolving industry
- Passion and alignment with quality policy, vision, values and operating principals
Principal Duties
- Provide outstanding service to customer accounts
- Receive Requests for Quotes (RFQs) from customers and process in a timely manner
- Conduct customer order process per Core Process specifications (CP-01)
- Verify drawings and certifications required on all orders
- Check customer history
- Check stock status, noting forecast information
- When necessary, confer with Quality Department on issues relating to certifications, drawings, etc.
- Call, email, fax vendors to source parts (price and delivery)
- Verify price, lead-time and quality requirements can be met
- Determine ideal supplier/manufacturer based on price, lead time and quality requirements
- Conduct the mark-up process
- Provide customer with detailed quote including best, realistic lead time, and meeting all quality requirements
- Ensures that all sales activities are in accordance with core processes, ISO 9001 and AS9100
- Receive and review customer order confirmation
- Review contracts
- Process transfer orders
- Create pick tickets when necessary (expedited order, special circumstance, etc.)
- Communicate regularly with other departments to assure orders are processed without incident
- Enter quotes with all necessary information to the Purchasing Department
- Expedite orders when necessary
- Contact supplier and determine new delivery date
- Contact customer and advise of delivery status
- Modify pick ticket and purchase order appropriately
- Change dock dates
- Monitor through Quality and Packaging Departments
- Update open order reports and manage customer rescheduling requests
- Manage assigned door-to-floor and VMI programs
- Perform inventory adjustments
- Manage customer inquiries and requests
- Communicate potential new customers/business opportunities to the Sales Manager
- Resolve customer issues
- Perform other relevant duties as assigned
Measures of Performance
The Account Manager will be evaluated by their commitment and ability to:
- Follow company processes and procedures
- Present and implement recommendations to improve company/department performance
- Demonstrate team spirit, a willingness to help and to act, at all times.
- Provide customers and coworkers with prompt, friendly and knowledgeable responses at all points of contact (phone, email, fax, etc.)
- Ensure customer orders are delivered on-time and as per customer specifications
- Seek out, evaluate and select the best vendors for our customers
- Meet and exceed customer expectations
- Ensure order margins are within corporate targets
Tempe, AZ
1953
1342 West Warner Road
Suite 102
Tempe, AZ 85284
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