Position Overview

The Assistant General Manager plays a critical role in supporting the daily operations of a student housing community while partnering closely with the General Manager to achieve occupancy, revenue, and resident experience goals. This position helps oversee leasing activity, financial tracking, reporting, and resident engagement, with a strong focus on meeting the unique needs of a student population. The Assistant General Manager serves as a visible leader within the community, promoting an inclusive, service-oriented environment while ensuring compliance with all applicable regulations and company standards.

Core Responsibilities

• Partner with the General Manager and leadership team to support leasing performance, revenue optimization, and expense control in alignment with the annual operating budget and leasing cycle.
• Oversee accurate tracking and entry of leasing, renewal, and revenue data within property management systems, with particular attention to the student leasing calendar and pre-leasing period.
• Support rent collections and account management by working with on-site staff, residents, guarantors, and third-party agencies as appropriate. Ensure all charges and ancillary income items are posted correctly.
• Serve as an escalation point for student and parent concerns, working with the maintenance and operations teams to resolve requests promptly and follow through to ensure satisfaction.
• Assist in establishing, implementing, and monitoring operational policies and procedures tailored to student housing, including peak turn, move-in, and move-out periods.
• Collaborate with the Resident Life team to plan, schedule, and support educational and social programming that fosters community engagement and student success.
• Conduct apartment tours for prospective residents and parents, execute leases and renewals, and complete inspections of units, amenity spaces, and common areas to maintain community standards.
• Monitor resident feedback, online reviews, and satisfaction trends to identify opportunities to enhance the student experience.
• Coordinate with legal counsel, university partners, and local officials as needed for compliance matters, including lease enforcement and evictions.
• Stay informed on student housing market conditions, university enrollment trends, academic calendars, and competitor offerings to support leasing and marketing strategies.
• Prepare weekly, monthly, and special reporting related to occupancy, applications, renewals, delinquency, and operational performance.
• Assist with recruiting, onboarding, training, and developing on-site team members, including student staff, in accordance with company policies.
• Coordinate unit readiness, key distribution, and turn schedules to ensure apartments are prepared for peak move-ins and semester transitions.
• Support adherence to company policies and state and local safety standards, including participation in inspections, emergency preparedness planning, and key control procedures.
• Perform additional duties as assigned to support the overall success of the community.

Required Qualifications

• Previous experience in property management, student housing, or a related residential or campus-adjacent environment
• Ability to obtain any required state leasing or real estate licenses within the legally mandated timeframe
• Proficiency in Microsoft Office and property management systems, with strong comfort using digital platforms and social media
• Excellent written and verbal communication skills, with the ability to communicate professionally with students, parents, staff, and university partners
• Strong customer service orientation with a passion for working with a student population
• Demonstrated leadership and team supervision skills
• Highly organized and adaptable, with the ability to manage fluctuating workloads during peak academic and leasing periods
• Knowledge of student housing operations, including guarantor leasing, roommate matching, and annual lease cycles preferred
• Ability to handle sensitive situations with professionalism, confidence, and discretion
• Commitment to maintaining confidentiality and ethical standards

Preferred Qualifications

• Bachelor’s degree
• Direct experience in student housing operations, leasing, or resident life

Work Schedule

The standard schedule is Monday through Friday, 9:00 a.m. to 6:00 p.m., with evening and weekend hours required during peak leasing, student move-in/move-out, turn, and community events.

Physical Demands & Work Environment

This role operates primarily in a professional office setting but regularly requires movement throughout the community and participation in outdoor activities during inspections, events, and peak operational periods. The position involves extended periods of computer use, verbal and written communication, and occasional lifting of up to 30 pounds.

Visual requirements include reading reports, reviewing data, and working on a computer screen for extended durations. Local and regional travel, including occasional overnight travel, may be required in support of training or operational needs.