Located in Shreveport, LA
Pay: $40,000-$60,000
Job Full Description
HVAC Service Dispatcher
Location: Shreveport, LA
Job Type: Full-Time
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Pay: $40,000 – $60,000 per year (based on experience)
Job Description
We are seeking a dependable and detail-oriented HVAC Service Dispatcher to join our team in Shreveport, LA. This position plays a key role in coordinating service operations, supporting field technicians, and ensuring excellent customer satisfaction through effective communication and scheduling.
The ideal candidate is organized, customer-focused, and able to manage multiple priorities in a fast-paced service environment.
Key Responsibilities
-
Receive and respond to all client inquiries and complaints in a professional and timely manner
-
Report any out-of-line conditions affecting customer satisfaction
-
Receive incoming service requests and assign work based on priority
-
Dispatch and manage the daily workload of assigned field technicians
-
Order materials required for service and repair jobs
-
Complete weekly time reports and verify technician hours and expenses
-
Perform daily follow-up on after-hours service calls
-
Monitor customer complaints and ensure issues are resolved promptly with the best possible solution
-
Manage monthly maintenance workloads to ensure completion and provide updates as needed
-
Schedule all client site visits for non-service calls and maintenance visits
-
Manage approved repair work to meet client needs while maximizing profitability
-
Invoice completed service calls and jobs
-
Provide complete weekly status reports for all open calls
-
Maintain and close open call reports in a timely manner
-
Keep open work notes updated and dispatch board current
-
Dispatch and cover additional technicians in the event of absences
Position Requirements & Qualifications
-
Experience in an HVAC service dispatching position is preferred; however, candidates with 5+ years of office or administrative experience will be considered
-
Proven written and verbal communication skills necessary to complete assigned tasks
-
Strong customer service orientation with a team-focused attitude
-
Demonstrated tact and professionalism when interacting with management, technicians, and staff
-
Excellent planning, organizing, and time management skills
-
Ability to prioritize tasks while remaining flexible and adaptable
-
Strong problem assessment and problem-solving abilities
-
Effective information gathering and monitoring skills
-
High level of accuracy with strong attention to detail
Shreveport, LA
3391
406 Turtle Creek Drive
Suite A
Shreveport, LA 71115
Apply Now Email Us