BCTS
Located in Newberg, OR
Pay: $26.25/hr
Job Full Description
Bilingual Care Team Specialist: Newberg Oregon
Job description
This organization is a fast-growing company with plenty of opportunities for advancement. We are looking for candidates who are people-centered, responsible, enthusiastic, flexible, and self-motivated. Excellent communication and attention to detail are essential for this position. Additionally, previous administrative and case management experience is preferred.
The Care Team Specialist will work closely with customers, DSP's (Direct Support Professionals), and county or brokerage-based case workers to support our community with intellectual and developmental disabilities. The goal is to be an ally in helping our customers to become the best version of themselves while having fun in the process!
Specific Responsibilities:
- Maintain positive relationships with our customers and make sure their needs are being met both administratively and by their DSP.
- Manage our providers and ensure a supportive and positive experience.
- Respond to emails, calls, texts, and voicemails daily.
- Conduct monthly customer and provider check-in calls.
- Build solid customer and provider relationships by handling questions and concerns quickly and professionally
- Ensure that customer and DSP interactions are properly documented.
- Maintain customer and provider demographic profiles for accuracy.
- Assist in training, coaching, and developing our DSP's.
- Create Quarterly Reports (incl: Approving protocols/action plans with customer/legal guardian, training providers to customer protocols and action plans, and obtaining monthly progress of desired outcomes from customer/legal guardian/provider)
- Send birthday cards to customers and providers
- Update and maintain procedures and processes as needed
- Complete assigned tasks as needed
Qualifications:
- Heart for people
- Bilingual in Spanish and English
- 1+ years of office/administrative experience.
- 1+ years of case management/leadership experience.
- Proficient with Microsoft 365 (including Outlook, SharePoint, Excel, Word, and Teams)
- Must have integrity and an eagerness to grow
- Respect and interest in supporting the I/DD community
- Attention to detail
- Pass a motor vehicle report
- Clear a federal background check
- Must be at least 18 years old with a high school diploma
Expectations:
Candidates must be able to:
- Communicate professionally and genuinely with customers, co-workers, providers, and visitors. Skilled in written and verbal communication
- Identify, solve, and respond to critical situations
- Collect customer and provider feedback
- Demonstrate and empathize with our customers, families, and providers in all communications
- Be a team player and work with people of different ages and skill levels.
- Prioritize while remaining flexible and adaptable.
- Handle high-volume work with professionalism.
- Accept guidance, supervision, and coaching.
- Meet company and departmental deadlines
- Live out our Core Values
Core Values
Family - As a customer or provider, you are part of our family. We make sure you receive quality care in the safest manner and that you feel valued and loved. We will advocate for your individual and specific needs on a daily basis.
Team - We value and cultivate each other’s strengths, talents, and contributions. When we approach challenges, together we are greater than the sum of our parts.
Authentic Relationships - We strive to build relationships based on honesty, humility, and transparency.
Communication - We strive to lead our industry with succinct and timely communication.
Integrity - We serve our customers and providers with accountability, humility, and excellence. We believe integrity is always doing the right thing even when no one is watching.
Growth - We believe in "failing forward," where every experience is a growth opportunity.
Compensation and Schedule:
- Hourly Rate: $26.25 per hour
- Monday-Friday: 8:30 AM - 5:00 PM at our Newberg Office (flexibility in hours)
- Paid Bi-monthly
Job Type: Full-time
Expected hours: 40 per week
Work Location: In person
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Mileage reimbursement
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- Do you have any experience working with people who have intellectual or developmental disabilities?
Experience:
- Case Management: 1 year (Preferred)
- Administrative: 1 year (Required)
Language:
#MacAdmin
McMinnville, OR
1949
733 Northeast Baker Street
McMinnville, OR 97128
Apply Now Email Us