Value of Soft Skills at Work

  • by admin
  • Published Date: Sept. 25, 2023
  • Modified Date: Sept. 16, 2026
A hand places a block labeled “Emotional Intelligence” atop a pyramid of blocks showing soft skills: creativity, collaboration, thinking, decision-making, and adaptability.

Proficiency in soft skills can offer employees a competitive edge at work, and measuring critical skills like coachability, collaboration, and listening during the hiring process can help you choose job candidates who can succeed at your company. While many soft skills can be developed as early as childhood, it’s never too late to improve yours, considering that 92% of recruiters say soft skills are equally as or more important than hard skills. Check out the value of soft skills on this infographic from Knowledge City

Infographic titled “Why Soft Skills Are Important.” It highlights four key points: 85% of job success comes from soft skills; soft skills training yields 256% ROI; 89% of hiring failures are due to lack of soft skills; and future workplace skills include problem-solving, critical thinking, creativity, people management, and emotional intelligence. Logo of KnowledgeCity Learning Solutions appears at the bottom.

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